Medical Receptionist

Medical Receptionist

Double Oak | Full-Time/Part-Time

Rapid Med Urgent Care Center is currently seeking a flexible and driven Medical Receptionist to join our award-winning team (Best of Denton County since 2013). We have a dynamic, friendly work environment where patient care is of the highest priority. The ideal candidate should be comfortable in a clinical care setting, willing to be a team player, reliable, and patient-focused.

Job Purpose

You will perform administrative duties to keep our fast paced medical facility running smoothly and maintain the high level of customer service our patients have come to expect. Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Training & Growth

Our clinic provides the support and necessary training to thrive in the medical industry. All of our assistants are trained through our proprietary system which includes both educational materials and on-the-job experience. We believe a strong foundation allows our staff to be more effective as a team, but also provides the tools necessary to grow in the industry and take the next step, if desired.

duties & responsibilities include, but are not limited to

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.

Skills & Qualifications

  • Urgent Care/ER experience is a plus
  • Excellent written and verbal communication
  • Medical terminology
  • The ability to organize and coordinate multiple tasks
  • Must be able to prioritize in a fast paced, high volume environment.

Aptitudes & Temperaments

  • Must be professional, caring, compassionate and exhibit a congenial and sensitive attitude toward patients
  • Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness
  • Ability to establish and maintain effective working relationships with patients, their families and staff members

Benefits

  • Medical, dental, and vision insurance
  • Simple IRA retirement plan
  • Wellness coaching plan
  • Paid time off
  • Short term and long term disability insurance
  • Special discounted rate for you and your family to visit our centers
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