Medical Office Assistant

Highland Village, Argyle | Full-Time

Job Description

Rapid Med Urgent Care Center is currently seeking a flexible and driven Medical Office Assistant to join our award-winning team (Best of Denton County since 2013). We have a dynamic, friendly work environment where patient care is of the highest priority. The ideal candidate should be comfortable in a clinical care setting, willing to be a team player, reliable, dedicated, hard-working, and patient focused. If this sounds like you, Rapid Med is the place for you! You are unique in that you are part of the team of “first impression carriers” who will greet and help patients check into our facility.

Job Purpose

You will perform administrative duties such as scheduling appointments, maintaining records, and updating patient accounts. This keeps our fast-paced medical facility running smoothly and helps maintain the high level of customer service our patients have come to expect.

Training and Growth

Rapid Med supports and trains our staff to thrive in the medical industry. Our staffing team is trained via our proprietary system, which includes both educational materials and on-the-job experience. Rapid Med believes continuous learning provides our employees the tools necessary to grow as a successful healthcare professional. This builds a strong foundation so our Rapid Med team can be most effective in serving our patients and community.

duties & responsibilities include, but are not limited to

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries
Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
Comforts patients by anticipating patients' anxieties; answering patients' questions; phone and fax prescriptions; complete referral request; maintaining the reception area
Ensures availability of treatment information by filing and retrieving patient records. Verify insurance eligibility
Maintains patient accounts by obtaining, recording, and updating personal and financial information
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
Helps patients in distress by responding to emergencies
Protects patients' rights by maintaining confidentiality of personal and financial information
Maintains operations by following policies and procedures; reporting needed changes
Communicates with other healthcare providers as needed
Other duties as assigned

Skills & Qualifications

Ideally has Urgent Care/ER experience
Excellent written and verbal communication
Understands Medical terminology
Organize and perform multiple tasks
Prioritize duties in a fast paced, high-volume environment
Must be able to lift up to 15lbs
Must be able to sit for prolonged periods

Aptitudes & Temperaments

Professional, conscientious and compassionate demeanor
Exhibits a welcoming, sensitive attitude toward patients
Develops working, caring relationships with patients and their families
Establishes and maintains a cooperative attitude toward co-workers

Benefits

Starting at $16 per hour
Full-time: Medical, dental, and vision insurance
Full-time: Simple IRA retirement plan
Full-time: Paid time off
Full-time: Short term disability insurance

Medical Office Assistant