Medical Office Assistant

Medical Office Assistant

Highland Village, Argyle | Full-Time

Job Description

Rapid Med Urgent Care Center is currently seeking a flexible and driven Medical Office Assistant to join our award-winning team (Best of Denton County since 2013). We have a dynamic, friendly work environment where patient care is of the highest priority. The ideal candidate should be comfortable in a clinical care setting, willing to be a team player, reliable, dedicated, hard-working, and patient focused. If this sounds like you, Rapid Med is the place for you! You are unique in that you are part of the team of “first impression carriers” who will greet and help patients check into our facility.


Job Purpose

You will perform administrative duties such as scheduling appointments, maintaining records, and updating patient accounts. This keeps our fast-paced medical facility running smoothly and helps maintain the high level of customer service our patients have come to expect.


Training and Growth

Rapid Med supports and trains our staff to thrive in the medical industry. Our staffing team is trained via our proprietary system, which includes both educational materials and on-the-job experience. Rapid Med believes continuous learning provides our employees the tools necessary to grow as a successful healthcare professional. This builds a strong foundation so our Rapid Med team can be most effective in serving our patients and community.

duties & responsibilities include, but are not limited to

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries
  • Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; phone and fax prescriptions; complete referral request; maintaining the reception area
  • Ensures availability of treatment information by filing and retrieving patient records. Verify insurance eligibility
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
  • Helps patients in distress by responding to emergencies
  • Protects patients' rights by maintaining confidentiality of personal and financial information
  • Maintains operations by following policies and procedures; reporting needed changes
  • Communicates with other healthcare providers as needed
  • Other duties as assigned

Skills & Qualifications

  • Ideally has Urgent Care/ER experience
  • Excellent written and verbal communication
  • Understands Medical terminology
  • Organize and perform multiple tasks
  • Prioritize duties in a fast paced, high-volume environment
  • Must be able to lift up to 15lbs
  • Must be able to sit for prolonged periods

Aptitudes & Temperaments

  • Professional, conscientious and compassionate demeanor
  • Exhibits a welcoming, sensitive attitude toward patients
  • Develops working, caring relationships with patients and their families
  • Establishes and maintains a cooperative attitude toward co-workers


  • Starting at $16 per hour
  • Full-time: Medical, dental, and vision insurance
  • Full-time: Simple IRA retirement plan
  • Full-time: Paid time off
  • Full-time: Short term disability insurance

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